Bookit.com — Unacceptable

I purchased a hotel room through Bookit. When I arrived at the hotel they did not have a record of my reservation. I purchase a two-night hotel room at the *********** on 8/10/13. The money was taken out of my account right away. When I arrived at the hotel later that night the hotel had no record of my reservation and told me that they had been completely sold out since the day before. I called the bookit number and was kept on hold for 69 minutes. I was also informed by voice recording during my hold time that there was a 25.00 phone processing fee associated with handling my issue which was their fault. their business practices are completely unacceptable.

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One comment on “Bookit.com — Unacceptable

  1. Social Team at BookIt.com says:

    We are sorry to hear about the confusion with your reservation. We would like to fix this matter for you. If you will please email your contact information and booking ID to social@bookit.com a team member will be with you as soon as possible.

    Thank you,
    Social Team at BookIt.com

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