— Joked and was outright rude

In the early hours of August 15,2021, my daughter who was 8 months pregnant and myself found ourselves stranded at a rest area miles away from any nearby towns. I called the roadside assistance number. It took hours to get anyone on the phone and hours for help. The help sent didn’t even have the equipment to change a flat. The rep for the company made fun of us, joked and was outright rude about two women being stranded out on a highway. The name she gave us was Nicole Joyner. I was paying 79.00 a month for a warranty that included roadside assistance. I was very traumatized by this person on the other end and no help was provided. They claim they will send someone out to help but they have no one that really can help. We slept in a parking lot until sun up. I missed work the next day and I am now scared to travel for fear of something happening and paying for a service that will not come to my rescue me even for a simple tire change.

503 Pearl Dr
Saint Peters, MO 63376-1071
(636) 875-1227

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