On 21st of September 2011 at 8.28pm,we,a group of three women,had turned up at Mcdonald’s St.Albans wanting to get some food. The person that served us clearly had no experience. We initially asked for a McFlurry,after a few ice creams they told us the machine was now not working,fair enough,they asked if we wanted a refund or a something else.We asked for a choc frappe,we didn’t want cream but they filled it only THREE QUARTERS of the small cup,but the person that filled the cupped had expressed that she was frustrated and clearly didn’t want to work at all.We didn’t complain,but we were upset! We also asked for sweet chilli sauce with our chicken nuggets,they gave us bbq sauce, we went back to swap it but they again gave us sweet and sour sauce.At this stage my friend was p****d,she went back and complained,the manager at the time had the worst customer service attitude.My friend and the manager raised their voices for a good five minutes!The outcome was that they had no sweet chilli sauce at all!Well they should’ve told us the first time! We sat down to eat,the chips were cardboard dry,the chicken Mcbites were hard rocks and the chicken nuggets were just horribly the same! Overall,St.Albans McDonald’s has the worst customer service of all! We have had so many wrong orders and the crappiest service! Is that what McDonald’s represents for? The customer may not always be right but we earn the respect of those servicing us,we’re paying for your service! Disgusting,Ignorant and will be liable for many issues in the near future!
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