On May 15 2018, I had an emergency plumbing issue at my home. The situation gave me a great sense of duress. I am a 61 year old widow, looking forward to retiring next year. I knew a needed a Plumber NOW!I contacted the Pink Plumber. Service Technician Felix was dispatched to my home. I am providing an account of the events and supporting documentation. I did not and have not received of a copy of the work authorization or invoice from the Pink Plumber In this day and age I know billing process has u201cpaperlessu201d, however the u201cstraightforward pricingu201d being used is a crock. Thesese people are SALESMEN first & plumbers second! I feel that is a tool for services to take advantage of people —-We have too many PREDITOR business in this world. After more than an hour and picture after picture, Felix informed me the coupling connecting the sewer line had broken. In addition, the toilet flange was leaking. Felix supposedly called u201chis bossu201d to report the needed repairs. The total cost I was quoted to replace less than 20 feet of piping and a new toilet flange $ 5185.27. Pink Plumber has outside financing available, through Greensky, subsidiary of SunTrust Bank. I submitted an application electronically via Felix’s tablet and was approved for $10,000.00. I signed the work authorization and was told by Felix since the bill was being paid by Greenskye, the full amount would be submitted on 5/15/2018. At this point, no repairs had been done. On May 16, 2018 I contacted the Pink Plumber and spoke with Rob. I explained feeling of being taken advantage of. That their cost is much overpriced because I did some research on materials which has led me to this conclusion. He contacted Felix who was en route to my home. Felix called me. I explained my position, to which Felix got a little condescending by saying I told you more than once the full amount would be run through Greensky before services were performed. I enlightened Felix his condescension and that we aren’t getting anywhere. I then contacted Greensky (855-597-2812), eventually making contact with Chelsea Kidd (Customer Service Manager). I explained the situation to her, asking for assistance as the full amount had been paid to Pink Plumber and no repairs had been done. While I was on the phone Felix was waiting outside. I continued my conversation with Chelsea. She stated she would contact Blaine at the Pink Plumber and that if I didn’t want them to provide services I needed to contact them and initiate cancellation. Which I did

8406 Benjamin Rd Suite C Tampa, Fl United States




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