American Express BlueBird Lilburn Georgia Review

On June 25, 2015, I went shopping at Kroger Grocery store, knowing full well that funds were available in my Bluebird account. Upon checking out, I ran my American Express Bluebird Card through the terminal, and the transaction was declined. The cashier asked me to run the card again, and once again, the card was declined. Unfortunately, the cashier was nice enough to run the American Express Bluebird Card manually through the hand-key method, and viola, a miracle happend, it went through. While concerned about the declines, I opened the American Express Bluebird App on my iphone, which provides realtime information on every transaction. I immediately saw $144.07 was taken out of my account a total of three times—making it a grand total $432.21! I showed this to the Kroger cashier, who by the way, was very confused because each transaction, other than the handkey, stated the card was DECLINED. Now, why would every decline result in $144.07 taken out of my account? Monday, June 29, 2015 – I noticed that two transactions in the amount of $288.14 were still on hold from Kroger. The handkeyed transaction went through on 06/25/2015. Therefore, I contacted American Express Bluebird at 877-486-5990. I was told by the representative that they no longer issue chargebacks, and that I will have to wait a total of eight days to have the money returned to my account. I asked to speak with the supervisor, and (he/she) indicated that there was an upgrade to their system, and they can no longer “instantly”” put money back in the account. Which is news to me. I was never notified of such an upgrade. If they would have notified me either via email

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or even on their website

I could have basically made an educated decision about whether or not to continue using American Express Bluebird. I was told told that Friday

July 3

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