ashley furniture Ashland City Tennessee Review

I purchased several pieces of furniture for my new home from the Ashley Furniture store located in Madison, TN. My sales clerk at that time explained that Ashley Furniture was offering a great deal on a warranty for my furniture purchase, that simply went, if it were never used then at the end of said warranty term, Ashley Furniture would mail me my money back. I said okay I’d purchase the warranty, how could I go wrong with it Fast forward 5 years later, the end of my warranty term and I contact the store about my refund. the store tells me they no longer utilize that warranty company, they now have a new one and I need to contact the old one directly. I contact the warranty company and they state, no, I need to contact the store. And, to simply give them my invoice number and the store can call to get verification that the warranty had never been used. I stop into the store and give the office worker my information and she’s totally confused but states that my refund will be in the form of in store credit and after 30 minutes plus states she will need to contact the warranty company to get written verification from them which will take at least 2 days for them to receive it and once they get it, someone will call me. A week goes by with no response from the store, so I call them. The office worker sounded like she was floundering around and seemed confused by it all. After approximately 10 minutes she finally becomes coherent and asks if I’ve already picked something out, in which I reply, yes. She thens tells me to come down to the store,so I do. I find the new sales clerk who helped me, show her again the item I would like and she goes to check on my refund status. She comes back and states that the office worker not only has told her that I now have to spend and additional $150.00 to get my refund back, but the item I picked out is not valid since it’s been marked down. I walk over ot the office area and ask for a manager and am told there is not one available, the worker then gives me a pamphlet with an address and phone number on it. I call the number and informed after explaining my issue that this is the new warranty company and am put on hold. Next thing I know is someone is saying ” Hello”” to me

I tell them I don’t know how I got to her and she states the warranty rep transferred me and I’ve reached the store. I explain that I’d like to speak to a manager and am told the store manager is not there

surprise

surprise

but she herself is some type of manager. I tell her my situation and she repeats what the office worker had said. I tell her about the original sales clerks statements and how I never received any paperwoark in regards to my warranty. She replies that he was misinformed and that there is no paperwork. I guess I’m not surprised by that

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