Wow…I actually found this site by questionable means, so lesson learned! I purchased the anti-aging serum on May 1st…never opened it and never used it….had life happen and didn’t really even think about it until ny husband saw the charge for $89.95 on our account this morning. I never agreed to an auto-shipment of $89.95 a month so I’m trying to find the small print. The terms of the trial and refunds are not fully disclosed at purchase and when you call to complain, you are NOT allowed to speak with a supervisor and NOT allowed to return unused/unopened products – period. One of the girls tried to up-sell me and I’m like I do NOT want your product and I don’t want your auto-shipment. This company probably makes most of their money based on the fact that consumers will miss the return deadline and have NO recourse for a refund. We never knew what hit us. I love a shopping online but will remember to only use reputable businesses. I’m glad I’m getting a new card number because I wouldn’t be surprised if they tried to charge me next month.