Complaint: DO NOT BUY FROM THEM!!! I bought a 2008 Volvo C30 from them less than 2 months ago and the very next day it started falling apart, LITERALLY!! the belt had been greased so they wouldnt squeak but start the next day. so I changed them, then 3 days later I changed the oil and discoverd the oil pan had a rip in the bottom of it and was covered in silicon as a bandaid and was covered up by the skid plate so you couldnt see it without unbolting it. First they said they would fix it if it started leaking, then 3 weeks later the AC pump started squalling and the silicon was peeling off so I took it up there to have it warrantied. they took the car to their shop on a friday and called me on the following monday saying it was fixed. they put a used AC pump on that now is making noise too less than 3 weeks later, and they had greased up the belts and pulleys again… they refused to replace the oil pan claiming it isnt covered under the warranty because it isnt part of the engine block. yet neither is the AC pump but they replaced it so that tells me they can pick and choose what they want to cover. Then they kept blaming corporate so I asked for their number but they refused to give it to me so I asked them to have corporate call me, they refused that too, so I found the number myself and called them. they claimed the manager was out of the office and took a message, still havent got a call back even after I called back leaving messages. So not I am filing a report with Better Business and the attorney general, and looking into small claims court. But in the meantime I have to fix everything out of pocket and hope for some sort of re compensation later on. Also when I asked for the title so I could get tags it was filled out in every section from 3 other people who apparently tried to buy the car but fell through making the title a mess that the DMV told me they will be rejecting so I will have to deal with that soon too. Not to mention the fender flare flying off one day because the silicon they used to hold it on with didnt stick, and finding fiberglass patches all over the back side of the bumper from it being wrecked, which they never told me about and refused to give me a car fax on claiming they had it but sent it back to corporate, which I found out is just in Lowell BTW, so I got a carfax from a friend of mine and it shows it has been wrecked. So basically Im stuck paying over $13,000 for a $6,000 car. WORST CAR LOT I HAVE EVER DEALT WITH! And I work at a shop that services over 30 dealerships so I know the difference. These people do not care, they are all smiles till you sign on that line and give them the first payment, then they act like you are a nuisance. save your self the headache and buy somewhere else. I have several other people including the DMV that now have come forward as well with horror stories involving this dealership. Every bit as bad as AAF some worse.
Tags: Auto Dealers
Address: 3724 W. SUNSET Springdale, Arkansas USA