I don’t know how American Express got the sterling reputation it has because this venture of theirs is the height of incompetence and disinformation. And they are rude and combative when faced with their disinformation. Despite the fact that my bank records had been labeled ‘verified,’ I was denied access to my account online. When I called I was transferred to a security division and told that my bank account ‘ownership’ had to be verified as well. That sounded reasonable so I was put on hold while the rep contacted my bank. After 15 or 20 minutes I was informed that my ownership of the account was verified and that I had complete access to my account again. More than two hours later, The account was still frozen so I called again to see what the problem was. I was again transfered to another department where I was told that–surprise–my ownership of the bank account needed to be verified. When I told this new rep that I had already gone through the procedure, he thought for a moment or two and then said that he couldn’t help me because of ‘technical’ difficulties with the computer system. I told him that that was a complaint that others have cited in their Internet reviews, he said that was not true. In other words, I AM A LIAR! I was then told to add the funds via my debit card, but he didn’t have an answer to the fact that it would take me five days to add the necessary funds due to the $100 daily limit. He then told me that my verification might take a week or more to ‘come through.’ How can one trust a payment service that cannot even verify its own verifications? I can only imagine what it would be like to have to dispute an unpaid bill–although I can all too easily imagine a scenario where my money is debited from my account and no payment recorded by the recipient. If they’re so ill-mannared and inefficient regarding their verification processes necessary for me to deposit my own money, how can they be trusted to pay bills on my behalf? My answer: They can’t. Yes, the price is right, but not when the inevitable ‘screw-up’ in so obviously unavoidable. My answer to that dilemma is also obvious: I told them to cancel the account and am awaiting a check for my balance. And they told me that I’d have to call them back when I received the check to actually close the account. That’s a call center merry-go-round I’m not going to get on again.
Credit Card Processing (ACH) Companies