I opened a capital one 360.checking account in September 2014. During that short time my checkbook and debit card were stolen. I contacted capital one to let them know what happened. I asked that they cancel my debit card and checkbook to keep from any fraudulent activity happening on my account. The representative cancel the debit card but not the check book. When I realized this I contacted them back. They reviewed the phone call and realized that the rep I spoke with failed to cancel out everything. Due to there mistake there were several checks written on my account that bounced. I spent a month trying to fix this by disputing all of the transactions which they found in my favor. On October 21 2014 I received a call from Mike a rep from the customer security management. He informed me that my account was going to be closed if I failed to keep my account from going into a negative. That was ALL he told me. I said ok and also let him know about the fact my checkbook and card were stolen and that I had been trying to rectify this situation. On November 7 2014 I received another call from Mike explaining that they were closing my account because of too many declines on my account. I was confused by this since that wasn’t told to me beforehand. I tried to appeal this decision with the customer satisfaction team who didn’t do anything about this either. In fact they agreed to close my account. They all knew I was dealing with stolen and fraudulent activity yet they could care less. My disability for my son was being deposited into this account now leaving me to find another option at such a short notice. THEY ARE CARELESS INSENSITIVE ME AN AND THEY DONT CARE AT THE FACT MY PERSONAL ACCOUNT WAS COMPROMISED. THEY HELD ME ACCOUNTABLE FOR WHAT SOME ONE ELSE DID TO MY ACCOUNT. THEY ARE NOT WORTH IT THEY DO NOT HAVE A NY CUSTOMERS BEST INTERESTS AT HEART. IF THEY LOOSE MONEY WELL YOU LOOSE YOUR ACCOUNT.
4851 Cox Road Mcclean, Virginia USA