Complaint: Purchased Pillar Post Covers for 2016 Cadillac XTS in December 2016. Installed in early 2017. Failed to stay attached. CARiD advised not installed properly. Ordered 2nd set and paid $70 to have installed by professional auto body repair firm. Failed to stay attached again, told was not installed properly. Appealed to management supplying several pictures showing the attachment material (3M double sided tape) was inadequate adhesive to hold in place. CARID refused warranty as it only covers discoloring or rust. Have no responsibility to assure it stays on the vehicle. Manqagement contact was as helpful as janitor or parking lot attendant. Purchased several $100 of their accessories. They have no loyalty or responsiblity than to deposit funds and ship whatever quality of product they desir. Credit card used to make purchase and will be pursuing recouping funds.
Tags: Auto Parts
Address: Internet USA