Complaint: it all started when I ordered a set of wheels and tires from this company and was told by the sales rep that I could not have 20 inch wheels on my forerunner. so I was talked into ordering 18 inch. I talked to my dealership and they advised me that I could have 20 inch wheels on my forerunner and that some forerunners come stock with 20 inch wheels. So I called back my sales rep Mike and told him of what I have found out. I was then allowed to cancel the order for the 18 inch an upgrade to the 20 inch. I had put an order in to have an all-terrain tire put on the wheel but the sales rep took it upon himself to pick a A tire of his choosing because he stated that I could not have all terrains on my forerunner with 20 inch wheels. So I then checked again with my dealership and found out that that was not true and that I could run all-terrain’s with 20 inch wheels on my forerunner. Long story short they would not let me cancel the order with the wheels and tires that the sales person thought was best for my truck and not me. I have been back and forth with at least 10 different people by phone at this company and I keep getting put off to another person. I have sent numerous emails and received a call from Justin who is the manager over wheels and tires. and Justin is of no help and very rude and stated that I could not cancel the order and would be responsible for the payment. I told him on January 3, 2017 to not ship these wheels and tires. However they shipped them to weeks later and refused to reroute the shipment back to them. I am only going to refuse the package and keep refusing the package as long as they want to keep wasting the money to send them. I was told by my credit card company to not except the package however Justin stated that in order for me having a chance of winning a dispute I would have had to accept the package and then they would make sure that it was shipped back to them. Just a con game to trick me into accepting the package knowing that once I did I would have a harder time returning them. I have never heard of a company that ordered what they thought you liked instead of what you want it and expect you to pay for it. I will fight this to the end and I will just keep refusing the package until they get tired of wasting money sending it. I would caution anyone from doing business with this company. $2000 is a lot of money and I be damned if I will pay for something that I did not approve of.
Tags: Auto Parts
Address: 1 Corporate Drive Cranbury, New Jersey USA