When my Mother passed away, I contacted Champion Mortgage within two weeks to discuss paying off her reverse mortgage. They would not discuss the loan until I provided proof of my Mother’s death, which they already had because they sent me a letter stating so, along with documentation that I was the person responsible for the estate. Over the next two months I received bi-weekly letters from them stating that the loan is now due. I sent them a letter of intent to payoff the loan along with all the requested information. The harassing letters continued along with letters taped to the front door of an empty house with the word Confidential in bold letters signaling to any burglar that nobody is home. They continue to send registered letters stating that I have not attempted to contact them when I have both a paper trail of faxes and letters sent along with a complete log of every time I have called them. In the course of trying to refinance this reverse mortgage when the title company called, Champion Mortgage would not provide required information without my intervention. When the company refinancing my mortgage, a very reputable well-known one, tried to contact them they were told they no longer had that reverse mortgage. When I provided my refinancer with the the reverse mortgage information and a payoff letter was requested they were told it would take 7-10 business days to provide a payoff letter. Meanwhile the expiration date for my refinance is approaching because we cannot obtain a simple payoff letter from Champion Mortgage, somethingg that any reputable company should be able to provide in minutes. I don’t know what to make of a company that demands immediate payoff but makes it impossible to do so because they will not provide a payoff letter to a nationally known and advertised lender. One thing to note. They refuse to do any communication via fax or email. Only by phone. But, of course, when one does so by phone there is no legal record. This company seems focused on doing everything they can to make sure that a reverse mortgage always goes into foreclosure.
PO Box 91322 Seattle, Washington USA