Crown Motors Chrysler Jeep Dodge Ram Saugus MA

Complaint: On October 16, 2018, I originally received an e-mail from notifying me of a matched vehicle. I opened the e-mail and opened the link within the dealership to request more information and expressed interest in the truck. I received an e-mail back almost immediately stating that the dealership was closed, however someone would be back in touch with me. On October 17, 2018 at 8:25 AM, I received an e-mail from Carole Spruit, sales representative regarding pricing of the 2018 Ram 2500 Laramie, VIN#3C6UR5FL7JG349361, Stock #18R159 (truck) for approximately $33,653. On the same date at 10:53 AM, I responded to Ms. Spruit’s e-mail regarding confirmation of price and financing to enter into a purchase agreement for this vehicle before taking a flight to the dealership to drive my new truck home. Ms. Spruit responded at 11:49 AM on the same date informing me of the error on the pricing. On this same date a few more e-mails were shared back and forth between Ms. Spruit and me regarding the new pricing of the Ram being approximately $59,414 and that the dealership could give me a sales price of $57,356. On the same date I requested that the management team honor the pricing originally provided as this was the dealership’s mistake and not mine and Ms. Spruit stated that the dealer would not honor the $33,653 price. The new pricing of $57,356 being far different than the original offer in the e-mail ($33,653) Ms. Spruit provided me earlier in the day, upset me and on October 18, 2018 at 4:39 PM, I decided to forward the e-mail from Ms. Spruit to the President and Vice President of Crown Motors. In this e-mail I wrote that I was upset with their false advertising and their Bait and Switch tactic and that I would be inclined to contact local, state, and federal agencies that handle false advertising if the promised $33,653 pricing was not honored. I received an e-mail back from Craig Verbeek, General Sales Manager on the same date at 5:45 PM stating that he would like me to call him directly to discuss my questions regarding the pricing on this truck I was interested in. On October 19, 2018, I attempted to contact Mr. Verbeek and left him a voice message. On October 20, 2018, Mr. Verbeek contacted me back by telephone and we had a conversation regarding my displeasured experience with his dealership. Mr. Verbeek was apologetic regarding the pricing of the truck and that the pricing somehow got messed up on their own webpage and the internet websites that the truck was posted on. However, Mr. Verbeek was quick to jump and state that the dealership’s website and the external website ( that I used has a disclaimer that the pricing may not be accurate. I stated to Mr. Verbeek that we were a step further than this and that his own salesperson sent me an e-mail directly on October 17, 2018 that had no such disclaimers and that it stated the selling said price of $33,653. I also informed him that in my response e-mail to the said pricing of $33,653 that I was prepared to take a flight to your dealership and purchase the truck for the said price of $33,653. I explained to him that this was his dealership’s error and not mine. So in summary the dealer sent an e-mail of the pricing “the offer””

Tags: Auto Dealer, Truck Dealers

Address: I accepted based on my e-mail back stating that I was willing to take a flight and drive the truck home for the said price of $33

Website: 2018

Phone: 653 and then the dealership switched the pricing

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