I signed up for free trial with Dermasoft for cost of shipping. Advised had 19days to cancel. I never received thetrial . This was on June 11, 2016. Since I di not get order never thought anymore about it. On August 1, 2016 I received product from Dermasoft and discovered they had charged my bank card $89.95. I called same day and was told they would not accept the return of the product. CSR advised he would cancelany further orders and then offered to reimburse me 50% but they refused to let me simply return. On August 3, 2016 I received a package from Purecell. They did not enclose a shipping label all that was inthe box was product. Purecell address on the box was the same as Dermasoft. I called the number that I previously called for Dermasoft and although they claim to be a totally seperate company Purecell has the same number and same address as dermasoft. When I questioned rep they said they just use the same warehouse to shiip the products. I never have even heard of Purecell so how could I have ordered from them. Both companies told me my order was placed on June 11, 2016 and neither company ever sent the trial product. I did not order from Purecell. When ntrying to explain I never received trials they refused to listen to me and told me that just because I had cancelled the order from Dermasoft it had nothing to do with Purecell. They both have multiple phone numbers and when you call the numbers you get the same company. They do not say on their website that you will be charged from two companies. Without you knowing you have to make a call for DermaSoft and one for Purecell. Their WEebsite is either very misleadling or I totally misread the entire thing. The CSR are very rude and refust to listen to anything you have to say.