An Enercare technician first came to the house to look at the then not working Central Air Conditioner in September 2017. He did ABSOLUTELY NOTHING. When I asked for a signed work order, he was not able to give me a piece of paper to show that he was here and did nothing. I had nothing in writing that he was even here in Sept. 2017 to look at the A/C. In May 2018, another technician from Enercare came to look at the still not working A/C unit and charged me $111.87 + HST = $126.41 in order to give me a diagnosis. This second technician was unable to figure out what’s wrong with the A/C. He said that I needed to have another test done to find out what’s wrong (at a cost of some $2500 – $3500 including Environmental Fees and with no guarantee that the test would be able to diagnose any problems accurately or correctly). This visit was another total waste of time and money. Since I had requested this useless visit, even though this technician was unable to do a definitive diagnosis, did not know what’s wrong with the A/C, and hence did not know what needed to be done to repair the A/C, I will pay $126.41 for this service call as it was my own stupidity to request this service call in the first place. But I definitely do not deserve to be charged the $67.68 for the Cooling Maintenance Plan which did absolutely NOTHING for me. In all fairness, I am asking Enercare for some compensation for all the frustration, anguish and wasted time in having to pay for the Cooling Maintenance Plan for NOTHING. As I understood the terms of the Cooling Maintenance Plan, all the promises Enercare made when I first enrolled in the Plan were not honored. I want the unjustly charged $67.68 credited back to my Enercare account.
Mississauga, Ontario Canada
Cooling & Ventilation, Heating