Family Psychiatry, Dr. Marok, MD

I’ve had great experience working with Dr. Sents in the clinic. I found out my last appointment and follow up were scheduled with Dr. Davison. I wanted to check about Dr. Sents and why no update notification before-hand for patients of Dr. Sents. The receptionist told me that Dr. Sents has left the clinic and she did not give notice before-hand, so there were no notifications sent to patients. I asked if she knows how to reach out to her, she answered no. Then I told her I will call back to let the clinic know if I will continue my sessions with Dr. Davison. She immediately asked me to cancel my appointment which is more than a month away. I told her again that I will call back if I need to cancel. She very rudely interrupted and said doctors are fully booked here, she needs to know it now if I am going to switch providers and cancel. I said no again, and referred to the clinic policy, patients have 48 hours to make a rescheduling request, she has no right to ask me to cancel it now. But right after our call, the receptionist cancelled my appointment in May without my authorization.

I know the doctors are great in this clinic, but having such an unprofessional receptionist could be detrimental to the business. For me, I would definitely not want to have anything to do with this clinic any more. And I will also warn my family and friends of this aweful experience I had with this clinic.

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