Fiat Chrysler America Lumberton Texas

Complaint: In July of this year, 2015, NHTSA announced that it would be forcing FCA (Fiat Chrysler America) to buy back, at the customer’s option, certain Dodge trucks due to defective parts in the drive train. My 2009 Dodge Ram 1500 was one of the trucks affected by this recall/buyback campaign. 3 options were given in a recall notice sent out by FCA-have it repaired, sell it back to them, or trade it in on another FCA vehicle with additional incentives. I chose option 2, the buyback. The letter sent out by FCA stated that I could go to my local dealer and they would handle the buyback process. This letter also stated that owners would be paid fair market value plus an additional 10%-but the letter didn’t specify 10% of what. I drove to my local dealer and was promptly told by a salesman that they aren’t participating in the buyback, they are only handling trade ins. I told him about the letter and he checked with his sales manager, who confirmed that they aren’t buying trucks back. I called FCA “customer service”” and was told that as all dealers are independently owned

Tags: Auto Manufacturers

Address: they cannot be forced to participate. ALL dealers are independently owned so in theory

Website: fair market value

Phone: none of them have to participate. I spoke with 7 different people throughout the course of that day and was hung up on twice. I was told several conflicting stories

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