Fiat of Strongsville Aurora Ohio

Complaint: We had bought a GMC Yukon 2010 with 50K miles on it from Diesel Direct/Fiat of Strongsville. When purchasing the car we were told they had just gotten it in from TX, they were changing the brakes, detailing, and doing an oil change. They said it had one owner and the carfax was clean. We came in the car was detailed and ready for us to take home. We asked about the second key/keyfob and the salesperson said that we had to call a certain guy the next business day and he would bring the key and key fob to our house and program it for us. When we mentioned it not being on the “we owe”” they said that guy would bring it just to call him. So we didn’t demand it be on the “”we owe””. When we called the gentleman he said we had to pay $100+ to have him come out and give us the key and do the programming. This was suppose to be free for us. We took the vehicle to a different dealer and had our oil change done. We found out we needed brakes as well. We had explained the brakes were supposed to have just been done. They provided a list of all the repairs that had been done at a certified dealer/oil change locations. Turns out Fiat never did any work on this vehicle! We had let all the deceit go as far as the above issues. Currently we are trying to trade this vehicle in. The dealer offered us 28K based on everything we told them about the vehicle (meaning clean carfax etc). When they pulled the CARFAX they discovered our vehichle had been 2 accidents

Tags: Auto Dealers

Address: one of them major. This car had never been in TX

Website: they had it for 9 months

Phone: as they told us

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