Complaint: spoke to Sita, and she told me they had a ABS module?pump assy that was remanufactured with a lifetime warranty in stock and would ship the same day. My original unit for a 2001 GMC sierra was faulty setting a code for encoder motor that would not clear and the encoider motor was good and wiring all checked out. Called three days later to get a tracking number, left on hold for 45 minutes finally transferred to Nicole the Mgr. who informed me the one they had in stock had some problem and trhey were rebuilding another one for me and it would ship in two days. I recieved a USED part NOT remanufactured (the screws had never been removed from where the module mounts to the pump motor) so how did they remanufacture it? Spent four hours iunstalling and bleeding the system only to find out now the ABS does not work and has different codes, pump motor relay circut failure (tested part and came up faulty). Called customrer service and after another 30 minute on hold session they agreed to send a retunr shipper label. Sent part back to them, the flat out refuse to issue a refund! Alsdo in the meanwhile I ordered a new part through GM installedit and it worked perfect no codes no problems. Nicole at Flagship one said she will send me another part but no refund. DO NOT deal with this company or you will be sorry, aggrevated and and frustrated.
Tags: Auto Parts
Address: Internet USA