Green Tree Servicing Round Lake Park Illinois Review

After refinance, Green Tree has become our mortgage servicer. Shortly thereafter we switched our insurance carrier. Our agent contacted green Tree with the routine paperwork. After a month,Green Tree sent us a letter informing of lack of proof of insurance. I called their customer service and was told they never recieved a fax from my insurance agent. The very same day, my agent and I faxed the required paperwork again. Few weeks later, we recieved another letter from greenTree that they still didn’t have my insurance proof. Called them again, got the fax # and faxed papers again. Few days later called them again and was told that they did not have insurance proof.,was given fax # and faxed it again. When talking to customer service, I got all the way to the “supposedly “” insurance department manager and was given another fax #. Faxed papers again. Month later

we recieved another latter from green Tree stating that because of the lack of proof of insurance

they bought a policy for us for “”only”” $2600

and the amount will be taken out of escgrow. Called my agent again and arranged a call with GreenTree

when the matter was apprently settled once and for all. Green Tree informed me later that they will return the money paid to their insurance carrier to the escgrow account and pay my agent instead (my insurance is about 25% of what their insurance charged).I thought the matter was over with

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