Had a payment draw from a wrong account. First overdraft in over 10 years. Got a letter in the mail stating I now had $111 in overdraft fees. Tried to login to my online account only to have to call customer service twice to get me in. No way to transfer funds from outside accounts. Went in to local branch who told me that the letter is only a courtesy letter and that they wouldn’t be able to reverse the fees. Called corporate and ask what if it was fraudulent transactions. The customer service rep told me that eventually I would notice that my account was negative and could then notify them. What they don’t tell you then is that while all this occurs you accrue fees that can’t go away. DO NOT open any accounts with this bank. if you do DO NOT open a line of credit or take out their overdraft protection products. If you do and close the account it will have a negative impact on your credit report. Luckily for me I do not have that and will be closing my account on Monday. When I told the customer service rep and the local branch they couldn’t care less. Take your money to a place that actually cares about their account holders.
4000 w brown deer road brown deer, Wisconsin USA