Humless Lindon Utah Review

I purchased a Humless gnerator unit about 2 years ago but didn’t take it out of the box until August of 2017. I took it out, charged it fully, and then it wouldn’t output power. It kept showing on the screen that it was still charging. I plugged an electric tire pump into the cigarette lighter outlet to see if it would power it up, but it did not. When I went to take the cord out of the cigarette lighter outlet on the Humless unit, the entire outlet popped out of the unit. I took the Humless unit to their Lindon headquarters and spoke to Atholl. I explained what happened, and he confidently said that they would fix it because that shouldn’t have happened that way. A few weeks later, I received an email from their customer service representative Derek stating “I just came across your unit in my stack of units that are customer returns. Can you give me a call so that I can get a better idea of what is wrong with your unit? There was only a yellow post-it note on the outside of your box with just your name

phone number

and email address.”” I explained the issue to him and he said my unit was out of warranty and that I would have to pay $370 to fix it. When I pushed back on this and explained that it did not work the first time I took it from the box

he brought up a new reason for not covering the repair. He now said “”both short side casing panels were dented and pressed in

one of the bottom corners was dented and gouged

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