JC Penney Willis Texas Review

I purchased a GE washer and dryer from JC Penney which they delivered and installed on May 3, 2017. The washer worked fine until about mid June, at which time I began calling their appliance dept. for service. On June 26, 2017 I was told that their contracted service person would be at my home on June 30th between 12-5…at 5:15 no one had shown up or called so I sat on hold for 1/2 hour AGAIN w/JCP who gave me the service company’s #, called them the following morning to be told that they don’t service my area…called JCP again, transferred to GE and wasted another hour of my life on hold, being transferred, telling the same thing to several different people only to be told that I’d be contacted by a “locator”” within 48 hours-never happened. On July 31

2017 I spent HOURS on the phone again holding

being transferred around and finally being told that they’d get service scheduled-when I asked for details of service company it was the same as first time

who I have told them numerous times DOES NOT SERVICE MY AREA!! After holding some more the girl I was speaking with became VERY rude

raised her voice at which time I insisted on speaking with a supervisor. I was transferred to an “”advocate”” who I had to again repeat the same info I’ve told 100 times to and requested that they call my # but of course that didn’t happen…they called my mother’s #

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