jim clore Spotsylvania Review

On April 13, 2018, Mr. Jim Clore with Access Mobility Equipment gave us an estimate for a ramp for my 97 year old Veteran father. He required 75% in cash or check up front and promised to install the week of 4/23/18. Well that week came and went and no install and no phone call explaining why the delay. I reached out to him and his excuse was it rained all week. On Friday, May 4th said he was short a ramp and asked for the drawing my husband made of the front porch area. I sent it back to him and he said it would be 3 working days before the missing section would be delivered. I asked then if he would be out the following Wednesday or Thursday, May 9 or 10, to which he replied yes. Thursday came and went and no contact from Jim Clore. I reached out to him and he said he was sick but was ready to install. I asked when he would be out and he said hopefully tomorrow (May 11th). On Friday, May 11th he sends me a text that says he’s still sick and will be out Monday, May 14. I send him a text on Monday asking what time he will be out to install, his reply was he was still feeling sick and hoping in the afternoon. I told him if he wasn’t out by Wednesday May 16th then to please refund my deposit. He replied he would “handle it””. On Wednesday

May 16th

he sent a text saying the weather wasn’t cooperating and would try to get out if there was a “”sunshine break””. He never showed up and no call or text. On Monday May 21 he asks if Wednesday May 23 is ok to come install. I replied they were calling for rain that day and he likely wouldn’t be out then either. I told him if he was not out on Wednesday

then I expect a full refund. I text him Wednesday morning asking what time and he replied

“”I’ll have to issue the refund. I have to get an incoming deposit cleared and I’ll get you a check before the weekend””. I told him I will come by and pick it up; not to mail it. He said he would call me Friday when it was ready. I never got that call (gee who would have guessed). I text him Tuesday

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