Complaint: 1-27-18 u2018BAIT and SWITCHu2019 deceptive practices by u201c Larry H Milleru201d [ LHM ]Honda u2013 Boise , ID for self financial interests and gain related to itu2019s u2018 Total Care Autou2019 warranty plan product. First, allow me to explain LHM self interest and gain factors. In an u2018Automotive News u2018 article dated january 14, 2015 by correspondent Jim Henry . CEO of the Larry H Miller [LHM] Group of Companies , Greg Miller, named Bryant Henrie 27 yr veteran with LHM Honda as president of u2018Total Care Autou201d ( TCA ) powered by Landcar Insurance Services which is an ANCILLARY [ owned and operated ] u2018Finance & Insuranceu2019 product of LHM group. u2018 Total Care Autou2019 is an extended warranty plan for new and used vehicles. LHM group also offers their own u2018Anti-theft etchingu2019 product along with other ancillary products. u2018Total Care Autou2019 website; http//landcar.com/about , will show their management team with photo, Bryant Henrie , President. In this article, Henrie discussed the new strategy move with correspondent Jim Henry and Henrie was asked , u201c Do LHM group dealerships have to use the u2018Total Care Autou2019 products or can they Choose?u201d Henrie replies, u201c They are not allowed to choose. They may all use our products, but we pride Ourselves on being cost-competitive, product by product, with the market. And our service fare exceeds What anybody else can provide.u201d Henrie goes on to later say, in the article, that ,u201du2026 you donu2019t become the 10th largest auto chain in the contry by happenstance; you do it by selling cars, and the ancillary businesses that You own and you have control over, those are crucial to the success of a car dealership these days. You know What our stores need, you know whatu2019s being asked for.u201d Additionally Henrie will continue to serve as president of u2018 Prestige Financial Services, Inc. another Ancillary which was created in 1994 by LHM group In order to serve the LHM group of dealerships exclusively offering subprime auto loans for its Franchised dealerships to customers. Now let me explain the u2018BAIT and SWITCH, As with any parent, we all want to give the best education and experience to our kids for the their first time experience. My son had just come to the end of his 2015 honda sport co-signed 3yr lease and now we were going to buy out the lease for purchase in his name only as his first self made purchase experience u2013 he was Pretty excited about this. The vehicle miles at the time were 36151 [ 151 over factory warranty ] Our salesman was Sean and During pricing negotiations they always come out with a preliminary pricing on Paper with total months and pricing totals. But in that pricing I noticed that there was a cost of $299.00 for u2018Anti-theft Deviceu201d [ the ancillary product mentioned earlier] automatically included in the preliminary Pricing and I pointed this out to Sean and told him to remove this from the price shown and to advise the finance manager of this removal. Sean said he would and returned to have my son and I follow him to Brianu2019s office [ turns out that Brian is the name of the finance manager and I found out later that Justin was the name Of finance person who assisted my son and I with his transaction- yet Justin never corrected me when I addressed him by name of Brian several times while in his office with him]. During our finance meeting with Justin he discussed numbers and when he drew up the contract I noticed that the $299.00 u2018Anti-theft Deviceu2019 pricing was still included and I once again told him that I had told Sean to have you remove this pricing. Justin hesitated with a look of surprise and then printed up a new contract which lowered my sons monthly payment compare to his lease. Then Justin goes on to say, u201c ..your credits great, your incomes there, your buying out your lease, I mean so, Iu2019ve done this forever, you know, just sign right thereu2026 Honda will be paid for u2026.ok, Iu2019m going to go over a few things with you, the rest Iu2019m going to breeze right on over ok?….the vehicle your buying came with a 3yr / 36k mile manufactures warranty pretty much covered everythingu2026we know your out because of years and time u2013k, the vehicle also came with a 5yr/60k mile powertrain warranty consist of engine , transmission, your buying a Honda , ok?u2026.the least of my concerns is the engineu2026..the thing that SCARES me are electronics and computers.. extend warranty till vehicle has 6yr or 100k miles that will cover EVERYTHING on that care except MAINTENANCE itemsu2026back-up cameras, blue tooth , audio controls, engine, trany, transaxles, starter, fuel pump, injectors, I mean the whole shooting match except maintenance items ok. Maintenance items are tires, batteries, brake pads, rotors that sort of stuff u2018k. u201c Justin then stated he would need to inspect car prior to applying warranty. He gave an example of making sure no prior damage for coverage such as radio busted or hole in floor. Based on Justinu2019s recommendation and importance of the warranty product as he stated my son and I agreed that this would be a good safe guard for repairs. Unfortunately , once he signed the papers and we later reviewed the document, u201c Total Care Auto u201c powered by u2018Landcaru2019, fine print of warranty at home, none of the items mentioned by Justin were to be covered such as; blue tooth, rear camera, radio, audio controls and a lot more exclusions noted. We both felt Justinu2019s sincere emotion, honesty, and transparency expressed in selling our need for this warranty for vehicle protection. We both felt betrayed and I as a father, very upset for what my son will now have to face. $1897.00 contract price with a $100 deductible on repairs for 6yr / 60000k mile added to purchase price of vehicle which means he will also pay over $2000.00 in interest on this warranty alone. Then on 1/30/18 I go back to LHM Honda , Boise and find Brian Ogilvie, the finance manager, and Explain my frustration with this tactic used by Justin to get my son to purchase their u201cTotal Care Autou201d warranty product and contract. Brian says I need to express my concerns with u201cTotal Care Autou201d and that I have the right to cancel. He then denies and supports the ethics of Justin and only offers to lower the Deductible to $50 and he would waive the $75.00 policy change fee [ I then thought to myself, the $50 deductible option was always there and we didnu2019t know- but the dealership would get $100.00 from customer In addition to covered cost repairs reimbursement from u201cTotal Care Autou201d warranty ] Now to cancel the u201cTotal Care Autou201d warranty contract would only be the cost and the estimated interest Is already in contract signed and a week has passed now and the said bank to finance hasnu2019t received papers yet And when I told Brian to cancel contract he flat out denied this request due to bank processing loan. I called bank in question on 2/2/18 and they had yet to receive papers and the bank had stated that in this situation they would not be able to Amortize the loan u2013 the dealership would have to do that. This u2018BAIT and SWITCHu2019 allowed Justin to make another commissioned sale for himself and the LMH group. This type of practice should never be allowed when all consumers truly rely on the words, knowledge, and transparency of all those within an auto dealership in the purchase making process and options available in order to create a sense of possible future loyalty and trust for all to expect. p.s. Justinu2019s meeting was recorded to preserve accuracy of statements made .
Tags: Auto Dealers, Auto Extended Warranty, Auto Warranty, Automotive
Address: 7710 GRATZ DRIVE Boise, Idaho United States