When I purchased a bottle of Cerastim from the company, they provided me with a 20% off coupon for any future purchase, no expiration date, no strings attached. When I tried to reorder, they wouldn’t honor their coupon. I tried to talk to two customer service reps on the phone who were outright rude to me. I asked to talk to the manager and they said that’s worthless, then put me on hold indefinitely. I sent two emails to the support email and they ignored me. I did a search and see that they have 17 Better Business Bureau complaints against them, the latest is they wouldn’t honor a refund. I highly suggest you never purchase from this company ever! Here’s my email to the company: I just got off the phone with two of your customer service individuals who were very unhelpful and the first one I spoke to, I asked to talk to someone else because he was rude and he said he wouldnu2019t transfer me so I called back. Iu2019m a customer of yours and have purchased Cerastim as well as several other products of yours. I wanted to reorder Cerastim again. You provided me with a coupon for 20% off any of your products. See attached. The code is LRC20 as you can see. I went to your website and tried to order 3 bottles then apply the coupon code. The code doesnu2019t work. It says on your card 20% off my next purchase. Looks like thatu2019s an outright lie because your website rejected the code upon trying to make a purchase! The second person I talked, Christian, said thatu2019s because itu2019s retail. Well, what the heck is that supposed to mean? Of course itu2019s retail, and Iu2019m a buyer! What else would it be. I asked to talk to a manager and he said Iu2019m wasting my time, he wonu2019t help me. After 5 minutes on hold, I hung up. I donu2019t have time to argue with a company that doesnu2019t value customer loyalty. Your coupon postcard had no restrictions printed front or back. You should honor what you promised.
8383 Wilshire Blvd Suite 800 Beverly Hills, California United States