LossValues, Diminished Values of Oregon Manor Texas

Complaint: My husband and I were refered to Ken Nix by our lawyer after our car accident to get an appraisal for the lost value of our vehicle. Ken Nix explained the lost values process to us, and my husband and I paid the $275 fee for our report. We promptly got all the paperwork to him that he requested within weeks of our original conversation with him, and then we waited for him to respond. After a few weeks passed, we called to verify that he got all of our emails with all the paperwork that he needed, and nobody returned any of our calls. After numerous calls and emails to this guy that were being completely ignored by him, we finally asked for our money back approximately 2 months after our first communication, and he finally got back to us. He said that there were some delays with our insurance company, and some of the information that he requested hadn’t gotten to him, etc, etc, excuses, excuses. We asked if there was anything we could do to expedite the process, and he told us to request certain information for him about our case. We did this as promptly as possible, and finally he had everything that he needed to process our case. We then waited, called, emailed him numerous times again with absolutely no response from him whatsoever. I was assuming that he was waiting for us to just give up on ever recieving our report from him. About 6 months later and after completely giving up on him, we asked him for our money back again in an email since he obviously couldn’t handle our case. Finally he called us back after all these attempts that we had previously made, and he told me that he was certain that he had already sent out our report. I checked our email, and he had not, in fact, sent us any responses to any emails that didn’t say I want my money back on them. At this point, Ken Nix explained to us that our file had somehow gotten tangled up with some other person’s file with a similar name, and this is the reason that our report had not been sent out. He said that he was also waiting on some information that we had already emailed him, so I forwarded the information to him that he requested again promptly. Then I waited. He said that my report would be ready in the next week or so. After a month, several more phone calls and several more emails, I finally left him a message on his phone saying that I was just going to report him to the Better Business Bureau if he didn’t return my money, and he finally responded to me to say that he would have my report to me by the end of the week. When the end of the week came and passed, we contacted him again numerous times via phone and email with no response. After leaving another message with him that we wanted our money back, he finally produced a report for us. This was a year after our car accident. We did everything that his little packet said to do, and it told us to contact him at certain points in order to recieve further advice. When we reached those steps in the packet, he would not respond to us at all. Then after waiting for 3 months and asking for our money back, he finally responded with “I can’t legally advice you on this””

Tags: Motor Vehicle

Address: even though we were just following the instructions in the packet. When we sent his valuation report to our insurance company

Website: it turns out that it was completely useless to the insurance company. We left this in a voicemail for him with another request to get our money back

Phone: they informed us that they did not accept outside appraisals for lost value. Our car had to be appraised by one of the insurance company’s adjustors for a lost values claim

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