I was in need of a mortgage so I visited the HSBC Branch located at 1602 Kings Highway, Brooklyn, NY 11229. I met with mortgage consultant Mahmut Aydin. My experience with him was awful. This man is unprofessional and totally unfit to be a “Premier Mortgage Consultant””. I


call upon HSBC’s upper mangagement to terminate him. Mahmut Aydin is a heavy cigarette chain smoker. I could smell the strong odor of cigarettes on his clothes and body. He’s also a heavy coffee drinker so one can imagine what his breath smells like. I wanted to vomit. After entering the branch

I was directed by reception to sit and wait in his office. I waited 10 minutes until he finished his cigarette break and during this entire time he knew a potential client waiting for him. By placing his cigarette as priority over a customer’s needs is deemed unprofessional and a terrible reflection on HSBC banking products. While taking my application he stopped in the middle and went outside to have yet another cigarette break. This is quite disturbing and frustrating. When he returned he asked if I was Muslim to which I stated I was Jewish. Instead of continuing my application he picked up his Holy Koran and read some verses to me citing the religion of Islam is far superior to any other religion. This was very offensive to me

myself being Jewish

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