Complaint: I solved an ordered for a cold air intake system for my 2017 Z06 Corvette. Was emailed a week later with a package deal for the same intake plus headers and race cats. I called and and spoke to Branden, he said yes itu2019s package deal and sold me on a larger pulley set and thermostat. He said he would make a new order for the Kooks Headers so that way I can get my parts that donu2019t have to be built shipped in a couple days and the headers would take 3-4 weeks plus another 2 weeks for coating. I said that was fine and 8 weeks later I called and couldnu2019t get anyone on the phone then I emailed several times and no one responded. I called in as a new customer to sales and used a different phone and low and behold they answered me. I told them I havenu2019t received any parts and they said sometime the headers take longer and that thatu2019s what the problem was. I explained the different orders and that my other parts donu2019t have to be built and they agreed and said it was an error and I got a confirmation email the next day. I waited 2 more weeks and still nothing. Called back the same way and got another lady and I told her I wanted a refund and she said no, I said I would do a charge back and she said thatu2019s not a good ideas cause I wouldnu2019t win and they wouldnu2019t work with me after that and I wouldnu2019t get my money back! So I said, Really so if I tell on you then youu2019re gonna lie so you donu2019t have to pay me my money back and then you wonu2019t send me my parts either? She said well we wonu2019t work with you if you file a chargeback and I said I donu2019t plan on working with them anymore. Branden called me back and promised me that my order would be shipped out the next week. Well thatu2019s been months ago, I call in every week and email every week and get the same answer. He finally said he figured out that he was looking at the wrong order and he found mine and yes that it was a problem and I would get it in 2 -3 weeks guaranteed. Itu2019s been 2 more months and nothing. Now I canu2019t call or email answered, I wish I would have looked into this company ahead of time cause there are 40+ BBB complaints and plenty of Ripoff Scamss. Do not place an order with them, I canu2019t see where anyone gets their products on time or at all. Iu2019m filing a charge back in the morning. And itu2019s now 3/5/18. Way longer than expected or guaranteed by Branden.
Tags: Auto Parts
Address: 44178 Aiport View Drive Hollywood, Maryland United States