Masterbilt Golf Carts Fleming Island Florida

Complaint: DO NOT USE MASTERBILT CARTS IN ORANGE PARK UNLESS YOU WANT TO GET RIPPED OFF!!!!!!!!DO NOT USE MASTERBILT CARTS IN ORANGE PARK UNLESS YOU WANT TO GET RIPPED OFF!!!!!!!! I purchased a controller for my golf cart and after working on it for hours I could not get it to work so figured I would refer it to a professional. I called Masterbilt Golf Carts of Orange Park, FL and was told they had delivery service and would pick it up and check it out for me. After picking it up I did not hear from them for 3 days. I called and asked what was going on and was told they were busy but I was next in line. A few more days past when their head technician Donny called him to tell me a cable bolt was not securely tightened and that casued the unit to burn out and had no power at all and was flashing an error code. He then said he could sell me a new unit which was top of the line for $800. I told him I paid for $450 for my unit brand new and it has never been used and asked how much would he charge me for the same unit. He told me he would cut me break and only charge $700. Obviously, I told him I was not going to pay $700 for a unit I just paid $450. I called the manufacturer and was told the issue was with grounding to the frame and to have the tech check it out. After the technician checked it the next day the unit was “full bore”” as he said and he couldn’t turn off. So 1 day the unit has no power and burnt out the next day it has too much power and can’t turn off. I again called the manufacturer of the unit and was told since it was under warranty to send it back and they would replace for no charge. I called Masterbilt and said don’t do anything else that I would send the unit back. The next day I called and said when are you dropping my cart off so I can send back the controller. Donny told me he put the cart outside and to come pick it up. I do not have a trailer which is one of the reasons I used them was because of their delivery service. He then tells me he had to quickly fix a part on the trialer that would take 10 mins and he would be on his way. 3 hours later I called and after conversation got heated he tells me hes at lunch and was not going to re-arrange his day to bring my cart back and then hung up on me. I called the office and spoke with the owner Tim who tells me it’s company policy they do not install customer purchased units(because they cant make mark up of course) so I said why did you pick up my cart. He tells me they sometimes make exceptions but don’t make any money on it. He EXACT words to me were you dont take a steak to a steakhouse and expect them to cook it for you do you? I told him my cart has been there for 8 days and I wanted it back. He then goes on to tell me they are short staffed and too busy to return the cart now. If you’re company policy is to not install customer units and you are short staffed and you too busy then why would you agree to work on my cart. Oh becuase they charge $75 for delivery fee and $85/hr for labor. This place is completely unprofessional

Tags: Auto Repair Service

Address: rude from the back of the house to the top. I still do not have my cart and have made arrangements to now have to borrower a trailer and take off from work to go and get my cart back. This company and their staff do not know how to treat customers and tried to sell me a unit for twice the amount I already purchased brand new. They are a complete rip off and I will be filing a complaint with the BBB as well. DO NOT USE THEM!”


Phone: *** ********** **** * Orange Park, Florida USA

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