Metabank Salisbury North Carolina Review

Been trying to get my address changed. But keep getting the run around about the documentation sent. I have sent info numerous times to no avail. I have been working with upside card since last Monday 02/15/16 because my card is due to expire next Monday and I needed to change my address for the new card. Only to find out they had already mailed the new card to my old address. So I requested information on how to correctly expedite an address change since I had moved. They told me that they could not change my address with out me faxing them a current utility bill, Social Security Card, Valid State ID and a copy of my Upside card. I faxed the documents needed that evening. On 02/18/16 I called the Upside Card and talked to customer service to find out that they received my information but could not use the utility bill sent. On 02/20/16 I faxed another utility bill to them. I waited a few hours and called to verify it had been received. They stated they had but the fax was blank and asked me to resend it. I said ok and hung up. I again sent the documents as requested on 02/20/16. On 02/22/16 I called Customer service again asking them if they received my fax, they stated yes, but now all previous documents were missing and needed to be refaxed. At this time I asked to speak to a Supervisor and was informed they do not accept incoming calls or complaints they have to call me back. I was not happy but, said ok and right after I got off the phone I faxed the paperwork again. On 02/23/16 Supervisor Della called to inform me the documents received were too dark to read and I needed to send it again. I told her this was ridiculous to do an address change. I since faxed all the same information to myself, and all was clear and legible on my fax. During all of this back and forth they locked my account as “POTENTIALLY FRAUDULENT”” I just needed a reissue of the new card and an address change I asked them why all of this was necessary

they said its company policy. On 02/12/16 $500.00 cash was deposited to my account. To date I have only been able to access $156.00 before they locked my account I called them to transfer my money out of my reserve/rainy day account and place it on the card so I could pay my Electric Bill

so my power would not be turned off

I was told no because my card was locked due to “”FRAUDULENT”” activity. I got quite frustrated and informed them I would be filing a complaint and possibly a lawsuit against their FRAUDULENT practices. When I suggested they close my account and send the money in my account I was informed there was a fee to do that and I still had to resend all documents again. While dealing with this my ELECTRICITY has been disconnected

and my family and I are sitting in the dark and cold in the middle of winter. All I asked for was a change of address and a reissue of the new card

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