My Benefit Wallet Arvada Colorado Review

My frustrating experiences with My Benefit Wallet were so very similar to other complaints I have read, that I felt compelled to file my own complaint to reinforce the notion that the bad behavior of this company is systemic. My first experience was a check was sent to the wrong service provider. To get a copy of the check to confirm the mistake, My Benefit Wallet charges $15. They are happy to charge the $15, but they never sent us the copy of the check. When we called up to complain, they said they would charge another $15 if we wanted as second copy. When we explained that we never got the first copy, they, and I quote, called us a “liar””. Then they said

oh yea

I see on the screen you did request a check copy. But

when prompted

they refused to apologize for calling us names. My second bad experience is when I went to close my account having wisely switched to a different HSA. There was a $6.25 balance remaining

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