National Auto Plaza Sandy Utah

Complaint: A little over 2 weeks ago I went into the Sandy,Utah location with a close friend of mine to trade in her old car for credit to so she could get pre owned car through NAP cause they were doing this deal during the month of May 2018 where you could trade in any car for 3,500 anyway, as soon as we got into the showroom we were introduced to a salesman by the name of CASH, right off the bat cash brought up financing in which my friend was already planning on going through America first Credit Union and she made that clear to him in which he then lead into that they use American First for all their loans so my friend let them go ahead the do the application there since that was the case….or so we thought. My friend got a call this morning from a COMPLETLEY different bank in which caused her to call NAP and asked them why they had lied to her on where her loan was going through and explained that both I and her Boyfriend were there to hear and see them say that the loan was through America first and that NOT ONCE did they EVER say another banks name, “Financing Manager”” ERIC was the one she spoke to on the phone and the one that did her loan application and helped with the finalization of her trade in and purchase

Tags: Auto Dealer, Auto Dealers, Auto Loans, Automotive, Automotive Loan Servicing Company, Car Financing, Car Sales, Customer, Customer Service & Support, Loan Modification, Manager

Address: as soon as my friend started to state her frustrations with this whole situation ERICwas FAR from being understanding and did nothing but call her ridiculous and laugh at her while interrupting her the whole conversation. I work in customer service as a manager and this guy ERIC SHOULD NOT be in the managing position he is in with how terrible I can see he treats his paying customers

Website:

Phone: this kind of behavior should not be acceptable in any industry but apparently for NAP they dont care about how their customers are treated so they will hire any Piece of s**t person that walks in there. NAP is are all garbage people living on garbage island and this ERICdeserves everything bad that has ever happened to him.”

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National Auto Plaza Sandy Utah is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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