Complaint: 1/11 I called Nevada tire city in the morning to get a quote to replace 4 tires for $311. I asked Shannon (MGR) how long he would need the vehicle. He stated he would need a good hour. I told him I would have my lot porter follow me there to drop off the vehicle since I was at work. At 12:04 PM I arrived at Nevada Tire City to drop off my vehicle. I asked if they could do the oil change and that was added to my bill for $28 additionally. The total was $354.17 for 4 new tires installed and the oil chance. At 3:18PM (over 3 hours later) I received a call from Shannon, the shop supervisor. He asked if there was a trick to starting my car with the aftermarket alarm. I said I have not had problems starting my car and asked if it was possible the mechanic used the door key instead of the remote (which is factory not aftermarket) which may have triggered the problem. I explained the vehicle started fine when I drove to work that day and again when I drove to their shop. I also stated I was not aware of an aftermarket alarm. He said, let me call you back. At 3:42 PM (24 minutes later) Shannon called again and said there must be a problem with the alarm. He stated he pushed it into the shop and checked the starter and battery and they were fine. He said he was able to start it from the starter but not the ignition. I told him this still didnu2019t sound right to me. He said the car is ready and the tires and oil change were done. He said he could leave the car running but I wouldnu2019t be able to start it from the ignition If I took it that way. I told him I was on my way. I arrived to pick up my car about 4:30PM after having my lot porter drive me. Shannon said he works on half a million dollar cars so why would he do anything to my car. I told him again this problem didnu2019t make sense to me, but I did not at any point accuse him of causing the problem. I was more confused by it than anything. I asked him why I wasnu2019t contacted when the vehicle first wouldnu2019t start. He said he did call me right away. I said but it was only 24 minutes later that you called again and said the vehicle was ready. He said he had 4 guys in the shop to get it ready that quick. I find that interesting since he said he needed a good hour when I called and that was before I added an oil change, and he decided to u201ctrouble shoot a starting problem.u201d He had already denied any responsibility so I felt it was best at that time to get the vehicle diagnosed elsewhere. I drove the vehicle back to my work, left it there and got a ride home. 1/12 My shop (I work for a dealership) was too backed up to get the vehicle diagnosed that day, so I contacted Zip Zap Auto. I had good experiences with them in the past and brought it there close to 2PM after travel and traffic. I explained that the vehicle would not start while it was at the tire shop the day before, but would start by bypassing the starter relay. At 3:34 PM Victor from Zip Zap called me to let me know they had diagnosed the problem. He said there is a chip that goes into the alarm that had been removed and asked if I had it. Basically, if you donu2019t want someone to be able to start your vehicle or steal it, this alarm allows you to remove the chip and take it with you. He said the vehicle wonu2019t start without the chip. He said also there is a wire thatu2019s been pulled out of the back of the alarm. He had to remove the alarm and bypass it to allow the vehicle to start from the ignition again, since I did not have this missing chip. The cost for this was $128. I asked Victor if it is possible at any point to start the vehicle if this had been like this prior to it not starting when at the tire shop. He said no, this is the reason the vehicle wonu2019t start. I asked if it is possible for this to happen on its own, the chip coming out and the wire. He said no, someone has to intentionally remove the chip and pull the wire out. You can clearly see that the exposed copper is free of corrosion. These wires were clearly recently exposed. Driving to Zip Zap was the first time I had the chance to drive the vehicle with the new tires on the freeway. They are not balanced properly. In summary, my vehicle would not have started both times before bringing it to NV Tire City that day had the issue existed prior. The diagnosis done by Zip Zap Auto proves the damage to the alarm to prevent it starting was intentional. Shannon at Tire City admitted the vehicle would not start while at his shop. How is it possible that he was able to complete installation and balance on 4 tires, do an oil change, and trouble shoot a starting problem in the span of 24 minutes when he initially said he needed a u201cgood houru201d just for the tires when I called? It took him 3 hours just to call about starting it from the time I left it with him. The timetable does not add up for his story. How could he be aware of the aftermarket alarm when the key and remote do not indicate that it has one? He right away asked me what the trick was to starting it with the aftermarket alarm. He didnu2019t assume it was a battery or starter issue on the first call, which would be more obvious conclusions to start with. It took Zip Zap an hour to trace the problem and discover it came from the damaged alarm; and yet, the first question from Shannon was if there was a trick to starting the car with the aftermarket alarm.
Tags: Auto Tire shops
Address: 400 NORTHBRIDGE ST LAS VEGAS, Nevada USA