Complaint: In April of 217 I applied for extended coverage on my Chevy Equinox. After receiving and revieewing the contract, I found out the coverage was for 100,000 miles from a speedometer reading of zero, which was not acceptable to me as my car had aproximatly 50,000 miles at that time. On 4-20-17 a charge to my V:ISA account of $195.99 was made by NVSA.. On 4-28-17 I called Eric at customer service to cancel contract. (Conformation #1510201795). On 5-19-17 a chaarge of $177.88 was made to my VISA account by OMNISURE. On 5-30-17 I called customer service at OMNISURE, talked to Bryon Ruskwho said ddown payment to be credited back to my account of $177.88 or OAMNISURE charge to be refunded by check with 2 weeks. A refund of $195.00 on 5-31-17 from NVSA was credited back to my VISA account. All of the following calls were made to customer service @ 1-888-301-6667: 6-17-17 – Eric said to look for check for $177.88 from VISA within the next few days. 7-28-17 – Eric said he would check with ccounting as to where my check was. Will get back with me within the next 24 hours. (Never did call back). 8-28-17 – Joe said he would check with Stacy (manager). Check to be mailed on Friday (9-1-17), should receive the following week. 9-15-17 – Was told check would go out on 9-22-17. 10-4-17 – Michelle said check going out tomorrow. (10-5-17) 10-16-17 – Talked to Michelle again. She said check #5039 was mailed on 10-13-17. 10-23-17 – Talked to Michelle again. She said check went out on the 13th of October. Will reseach on the whereabouts of check. 11-21-17 – Talked to Michelle again. Still no check. She will check to see if check has been cashed, if not, stop payment and reissue check. 12-15-17 – Joe said he would give to his manager (Stacy) the information to geet the problem resolved as soon as possible, probably right after the first of the year. 1-19-18 – Joe said check being mailed out this month,should receive by the end of month.
Tags: Auto Service Contracts, Auto Warranty
Address: 205 W Wackeer Drive Chicago, Illinois United States