Complaint: In Nov. 08, 2016 and before the begining of the holidays, I ordered 5 items from parts geek including 2 full Struts-Springs assembly, 2 tie rods ends and an oxygen sensor, order# 15-30378811, I paid $314. But when they arrived they were in boxes that were torn apart, looks like they been returned before, installed and uninstalled, and the parts themselves look like they been refurbished, one tie-rod-end had a hole in its boot, struts had some scratches. I called the company whom assured me these are not used parts but new, I sent them pictures for the parts along with the condition of the boxes they came in, they told me you can return them but it will take 7-14 days to get credit back then you have to reorder them again and wait another week to receive them. Thus I decided to take them to the mechanics whom suggested to get new tie-rod end from local store and install the struts since they have lifetime warranty as well as the parts geek company confirmed they are new and the minor scratches on the paint no big deal. Hence he throw away one tie rod end, and got new one from Auto Zone, and paid him $360 for labor. Six months later the strut-spring assembly started making noises and got louder. Since the part has a life-time limited warranty, I called the company and spoke to the manger Dennis, I told him what the mechanic told me that the left hand side strut is defective and needs to be replaced indeed. He told me that I have to order a new one first and pay $119 paid shipping then return the old one where am responsible for return shipping fees, which according to the US mail is around $83 and via FedEx around $69. In addition I have to pay the mechanic $150 for labor, being the part not from outside and not from him. Parts Geek refuses to send me a new Stut-Spring assembly without paying for new one 119 nor they would cover the shipping cost for the return nor the labor. In the top of that, their customer service is very bad, rude, conniving, anger, hostile, intimidating, bullying and treated me like crab. When you call them they would put you on hold then they hung up the phone. The worst experience ever. Very difficult to do business with and would not recommend it to anyone.
Tags: Auto Parts
Address: 777 Route 70 East Suite G-103 Marlton, NJ 08053 Marlton, New Jersey USA