Pay Pal, Inc Santa Clara California Review

PayPal advertises they give you 180 days to return merchandise. If you buy something from Ebay and think that if it comes broken, do not expect Pay Pal to back you. I orderd a capuccino maker for my husband’s birthday. I ordered it a month in advance so it sat in my closet in the box it was shipped in for a month. It rattled around in the box quite a bit. After opening it, it was not secured in the box at all. So I imagine during the shipping, it had been banged and jared quite a bit and it was probably broken that way. I didn’t think much about it at the time. I only make capuccino on the weekends and we were out of town the first 2 weekends after we opened it. (that is 6 weeks) When we finally used it the following weekend, it had no pressure to push the water thru the coffee grounds. It made a loud noise that changed tones and vibrations as it continued to be on. I turned it off and tried to check it out to see if there was any reason that it made that noise and the water wouldn’t come out. The hoses seemed to be pushed way up inside the machine so I pulled them gently to see if they would come out. They did a little and then it worked – A LITTLE. It would push the water thru but barely. It took about 30 minutes to get one little shot glass full of espresso. I tried to look on ebay’s website to see what I needed to do and all I could find was to contact the seller and get them to fix the problem first before they became involved. So I did and the seller NEVER wrote me back. Totally ignored me. I let it pass a few weeks not knowing what else to do. I thought that I was just scewed. I figured that I had just taken $120 and set fire to it. I was depressed and cried. Here I give my husband a broken b’day present and then can’t do a thing about it. Finally a neighbor that worked at Pay Pal or Ebay in San Jose told me to contact PayPal – said that there was a number. She even got the number for me. By this time, 2 months had passed. We had been running to McDonalds and Starbucks for our weekend coffee beause we didn’t want to wait 30 minutes to get 1 little shot glass full of coffee and besides the machine was really loud. It sounded like it was going to blow up. So I wrote the seller one more time – still with no response. So I took the number my friend gave me and called PayPal. When I talked to the woman on the phone, she told me that I had 180 days to file a “broken”” report. So she took my info and she even agreed that wasn’t right. I get a letter from PayPal saying that it was being evaluated. And a second letter saying that the seller responded. Funny she could respond to them but ignored me. She probably thought that if she ignored me that I would go away and I almost did until someone told me to call PayPal. Finally I get a letter from Pay Pal that they did not rule in my favor that I had to call them within a reasonable amount of time. PAYPAL IS THE ONE THAT HAS THE 180 DAY RULE! I called in a little over 2 months (that is about 70 days) and most of that time was because I bought it early. I didn’t want to wait till the last minute to try to buy his present. I NEVER wait till the last minute to do anything unless of course in this case I did all that I knew how to do in the beginning but the seller ignored me and I procrastinated beause I thought I was screwed… just lost $120 so I was depressed also. Why does Pay Pal have the 180 days if they don’t mean it? If I had bought this from Wal Mart or Target or even Williams and Sonoma

I would have been able to return it. Don’t shop on line for expensive items ever again. I won’t.!!!! My advice is NEVER NEVER NEVER NEVER NEVER go through PayPal. And I guess by this judgement

PayPal is trying to tell me to wait till the last minute to order anything otherwise you won’t have time to get help if it doesn’t work. And ignore their 180 day policy because if you don’t tell them within a few days then they say that you didn’t tell them in a reasonable amount of time. PAYPAL ABSOLUTELY DOES NOT STAND BEHIND THE CONSUMER !! So if you want to spend alot of money do not go thru them. If the seller does not package the item correctly and it is broken or they send you an item that doesn’t work in the first place

you are screwed

beause pay pal will not stand behind you. And if you do shop on ebay do not buy anything from Francisca Castillo with an email of [email protected] It may not have been damaged in the shipping process. She may have intentionally sent me a damaged item and she may have known that for all I know. After all she ignored 2 letters from me. This seller is all a fraud and a scam and you will not have PayPal to have your back. They will judge in the sellers favor everytime. I hope that they do this enough and go out of business if this is the way they conduct their business.”

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