I had the misfortune of obtaining insurnace thorugh this agnecy. I was met with a heavy set rude lady that gave me a crazy stare and was cracking jokes with a dumb blonde named Dahlia Cargay (who has a big a*s, but is an airhead). So this cow, Carmen Ponce, is sitting there cracking jokes while issuing my policy and being unprofessional and snacking on Mcdonald’s fries. I finally leave the office, and after having to withstand Carmen’s terrible odor, I am happy to leave. I get a bill next month and I pay it. Come to find out a week or two later when I go see the doctor I don’t have prescription medicine coverage for name brands only generic!!!and my out of pocket is much much higher than she explained. Carmen did not even tell me I only get 3 doctor visists at my co-pay and the rest would be out of pocket! The company had to tell me themselves. I am shocked and appaled. This fat cow waisted time collecting my money and gave me the wrong coverage. Do yourself a favor, do not go near this office and especially stay away from this stupid, lying fat w*. Go to a big company like Kaiser or Blue Shield and dont waste time with a broker.
322 W 3rd St Santa Ana, California USA