Complaint: If you also feel ripped off or scammed by this company or Jason Doughty, and would like to join in our law suit, please call my business line – 1-888-857-2621 and press 2 (name is Pat). Leave me a message and myself or my attorney will contact you right back. Below is a ‘brief’ overview of what happened: I paid over $17K for a Land Rover 2004 Discovery Rebuild (with many additional add-ons) from Jason Doughty, i.e., Quest 4 x4 , i.e., DB Vintage Auto Sports. The experience has been nothing short of a nightmare from the very beginning. Iu2019m also losing almost all of my investment. Not only does the vehicle no longer run correctly (compression problems, needs a new camshaft, head gaskets are bad), but my mechanic suspects that much of the listed work they promised to do (internal engine work, many new parts, many of which are non-verifiable without disassembling the engine) was either not done, not done correctly, or used/faulty auto parts were used rather than new parts which were listed on the invoice. (Let me note that the statement above is speculative. We are in the process of a lawsuit against them and working with our credit card company to charge back the amount in repairs for faulty parts and service. With that, a mechanic is disassembling the engine and comparing/documenting the list of so-called repairs and new parts with what was actually done. Based on the problems we have so far, we suspect that there could be over $4K so far in negligent work or bad parts.) I did consider returning the vehicle. It came with a so called u2018warrantyu2019 of 18K miles or 18 months. However, after such difficulty dealing with them during the time they were building it, (I almost cancelled the order on two occasions due to the terrible customer service I received while waiting for the vehicle to be completed and waited 2 months over the estimated completion date to receive the vehicle,) and after being disgusted attempting to exercise my warranty, I decided not to. Not to mention, Iu2019m 6 hours away and they wonu2019t pay for the towing. They tried every loop hole to avoid honoring the warranty, stating the diagnosis is incorrect and that my mechanic is uninformed, etc. Finally, they agreed to look at the vehicle, but only if I pay over $500 to tow it to them (despite the language in the warranty explicitly stating that an approved local mechanic – under their discretion – would work on the vehicle, or they would travel to my specific town. Once the law suit is filed I will update this file with the actual contract and warranty.) I should say, at this point, and after dealing with them on this project, I would never put the vehicle back into their hands simply due to the horrendous experience Iu2019ve had with them thus far – and their lack of trustworthiness – one of the worst I have ever dealt with in business. Iu2019d like to also mention that within the first month of getting the finished product, I spent over $2K in additional repairs (ABS lights, i.e., three amigos, sensors, exhaust issues, stalling, sensors needing replacement, roof rack and bumpers rusting out – that they u2018custom builtu2019 and painted.) The roof rack and both custom bumpers rusted out within 2 months of receiving the vehicle. I spent $1200 to get them sanded and painted. All in all, this company completely misrepresents their u2018Land Rover Rebuildu2019 offer on craigslist and throughout. I donu2019t believe Iu2019ve ever filed a complaint online about a business before. I understand that customers can be difficult, and no one or company is perfect. But Iu2019ve had such a terrible experience with this company, and I wasted so much money – that I feel morally, I should file this report to expose what is happening with our law suit publicly, and to warn others. It is not my intention to damage the reputation or character of those involved, only to warn others who may consider doing business with this company/person.
Tags: Auto Dealer, Auto Dealers, Auto Extended Warranty, Auto Mechanics, Auto Repair Service, Auto Warranty
Address: 391 Park Avenue Corning, NY United States
Phone: (607) 654-4159