R & L Carriers (freight service for JEGS’s Performance Products)…

Complaint: -12-12-2018 I purchased a Performance Transmission from JEGS.COM for $1460+/- with $255 in freight charges in order to have the shipment delivered before Christmas in Los Angeles, CA. I repeatedly tracked the shipment given the provided Tracking #, as well as inquired withe customer service of bothe JEGS and R&L Carriers, Customer Service, Verifying the Estimated and Typical transit times for delivery and they ensured me that it takes no more than 7 days and it should be delivered no later than 12/21/2018 by 5:00pm. Well, given the guarantee I proceeded to make a reservation for Installation of my transmission in my Vehicle. In order to prevent prolonged storage the Automotiive Repair Shop begain to disassemble and remove the old transmission in preparation for installation of the new transmission that was guaranteed to be delivered by 5:00pm that day. By 4:30pm on 12/21/2018, (which was a Friday and Christmas Eve Day was the following monday) there was no delivery and no contact from either JEGS nor R&L Carriers, so I decided to get an update on the location of the inbound shipment. I was informed that the shipment was not sent out for delivery that day and will be sent out for delivery on the next business day. The next business day happened to be Wednesday, December, 26th which was unfortunate but an inevitability. So, I proceeded to inquire about the location on the shipment at that point to see if I could possibly drive to the Terminal and take delivery onsite. In further research of the where=a=bouts of the shipment, R&L came to the conclusion that the shipment had infact been lost in transit. It was not at the Temrnal as it stated it had been delvered to at 6:00am on 12/12/2018. It apparently “didn’t come off the truck it had been loaded on”” according to Customer Service of R&L. I was suspected to possibly be enroute to Salt Lake City

Tags: Auto Parts, Automotive, Cargo, Custom Auto Parts, Freight Forwarding, Logistics, Shipping Companies, Trucking

Address: UT

Website: 600 Gillam Rd Wilmington, OH United States

Phone: and if this were true would not be unloaded and scanned until they reopened on Wednesday 12/26

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Yes it is. Based on the user review published on ComplainsBoard.com, it is strongly advised to avoid R & L Carriers (freight service for JEGS’s Performance Products) LOS ANGELES CA in any dealing and transaction.
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R & L Carriers (freight service for JEGS’s Performance Products) LOS ANGELES CA is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR.
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