Rock Honda Chino California

Complaint: I have never felt so angry and disappointed in my life. I purchased a brand new 2018 Honda Accord EX-L on Nov. 22. My husband and I have owned many Hondas in our lifetime. We waited several years to finally splurge on this Luxury car. It was one of the most exciting days when we made this purchase. We walked in pre-approved by our credit union and the 1st issue we encountered was they twisted the sale around and used someone else to fund the loan and somehow dropped my credit union. Thankful my credit union was able to correct this tricky move and reversed my loan back to them. 2nd Issue: 1 week after our purchase a light came on while on my husbands commute home while in drivers assist mode. It read COLLISION MITIGATION BRAKING SYSTEM PROBLEM. SEE YOUR DEALER. ABOVE THE MESSAGE SHOWS 2 CARS CRASHING. That was a scary message and I took the car to Rock Honda right away. My husband had the sense to take a photo of the screen. They said if it happens again to take another photo and bring it back. We were Leary of driving it but did as they asked. The 2nd week the same light came on again and my husband called me and I took it back to Rock Honda once again. He took a second photo and they asked us to leave it and they gave us a rental car for a few days. They drove the car for approx. 100 miles to replicate the issue. They asked us to come back and pick up the car due to the fact they could not replicate it. The Shop Foreman said 2 codes popped up but they didn’t know what they meant. He thought it might be our Transponder disrupting the computer communication with the Honda and asked us the move it. He said to tape it and photos if possible.Reluctantly we picked up the car and were afraid of what was next. Sure enough the 3rd week it happened again but this time the brakes angaged at 55mph on the freeway while my husband was coming home. He thought someone hit him but thank God that didn’t happen. I took it back to Rock Honda the next day and they gave me a loaner. After the 2nd event I made it a point to ask all involved if they would drive the car. Every single one of them (service manager, service advisor, sales manager, shop foreman and customer relation manager) said they wouldn’t drive the car. After a week they called my husband to get permission to drive the car to Arizona for the holidays to try to replicate the problem. You can imagine how upset we were that they even asked such a question. My husband called me from work and told me what was said. I was so upset that I got in my car and drove to the dealership to speak to someone not in service but in a management position to help us. I met with the customer relations manager and she assured me she would take care of us even if that meant car replacement. I told her I would give her an opportunity to make it right. I could not stress enough how the brakes engaged on my husband and was unsafe for even her employees to drive the car. Why would Honda want to be liable by putting their own employees in harms way I can not understand. Today is the 25th day we have not had our car. Rock Honda called me to come pick up the car because they could not replicate the problem and Honda Corporate would not pay the techs or loaner car any further. Our vehicle has been in the repair service dept more than we have owned it. I am in tears and am afraid to drive the car. We feel like this exciting time of owning our 1st Honda Luxury Car has been robbed from us. No one cares about fixing this problem. Please Help us anyone….

Tags: Auto Dealer, Auto Dealer Repairs, Auto Repair Service

Address: 16570 South Highland Ave. Fontana, California United States


Phone: 909-770-8400

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