I purchased a curling iron from a Facebook ad. 13 days later the product hasn’t shipped. I contacted customer service via email and they replied that I needed to track my order. (I already had, that’s how I knew it hadn’t shipped) I replied and told them that I already had checked it and need to know how long it will be before they ship it. They replied back with the exact same message telling me to track my shipping. I went to the website and started a chat. 1 day later they answered asking my order number. Still awaiting another response. On the website I clicked the Facebook link and Instagram link and both accounts have been deleted. When I searched on fb for the page, I found a number of complaints where people had the same thing happen. They paid for the product and never received it or a refund.
Bed & Bath