My wife and I cosigned loans with our daughter and we made a $391.23 payment to Sallie Mae on 07/23/2013. The $391.23 was made to cover July and August and nothing has been applied to any of the loans. We are receiving 3 or 4 calls per week from Sallie Mae asking for payment. Sallie Mae is charging us additional interest and fees for non payment when in fact we have paid $391.23. All we want is for Sallie Mae to apply the $391.23 remove the added interest and fees and we can move forward.
Philadelphia, Pennsylvania USA