Complaint: I have purchased a Samsung Protection Plus for my Samsung TV through Samsung offers via mail. The contract or service plan do indicate that I am covered for (Accidental Damage: This Service Plan covers sudden, unexpected and unintentional external events that result in u201cphysicalu201d etc.) For the past 5 days and 3+ hours on the phone everyday with Samsung, Samsung protection plus and Assurant Service Protection, Inc. Both Samsung and Assurant denied that I have such a service plan and protection in place in the summary of my contract and service plan while I have the service plan right in front of me and dose state that I am fully covered for it. The plan is good until 02/01/2019. The whole process is painful, frustrating and absolutely unfair. Each and every time I have to re-explain the entire issue over and over again and they deny doing the service according to the service plan I have between Samsung Protection Plus and Assurant protection Inc. This plan and both companies are a total ripoff. I have paid $405.32 for this plan. It is sad that us as consumers face and hold these fraudulent companies liable in the court of law for their actions. Left with a broken TV while I do have a legal Samsung Protection Plus plan. I really wish and hope they can be held responsible for their actions and law suits can be field against these Ripoff companies. Do Not Buy Samsung Protection Plus from Samsung or Assurant Inc.
Tags: Accident Plan, Denial of Insurance Coverage, Electronic Manufacturers, Television Parts & Services, TVs & VCRs, Warranty Companies
Address: P.O. Box 105689 Atlanta, Georgia United States