Seterus Mortgage Winston-Salem North Carolina Review

I had Ocwen Mortgage as my loan servicing company at the beginning of 2015, and was trying to resolve a discrepancy in their accounting with my own accounting. I showed that I had over paid them and they were dragging their feet to provide any response. Around June 2015 I got a letter from Ocwen stating that I would be transferred to Seterus on September 1, 2015 and that if I wanted to apply for a loan modification, I needed to do it before then as it would not be possible later. I was not looking for a loan modification so I did nothing except pay my monthly mortgage bill. I paid my August bill to Ocwen and then received a copy of the final accounting for my escrow account, and began receiving a multitude of correspondence from Seterus in advance of them taking over my mortage servicing. One package was for loan modification, one was a BLANK payment coupon with NO indication of my monthly payment amount, one stated that approximately $680 was being held in a “suspense account”” because I had “”submitted partial payments”” that could not be applied to my mortgage

and one stated that I owed Seterus $1050 for advancing costs of foreclosure and $105 for my title search. All of these notices came in advance of me ever paying Seterus a single penny and while I was current on my mortgage payments to Ocwen. I filed a dispute immediately with Seterus and filed a complaint with the NC Attorney General and the NC Commission of Banks

the agency with direct oversight for this kind of issue. In looking at the alleged “”partial payments”” being held in a “”suspense account””

it appeared that begining in April

Ocwen transferred the escrow payments to Seterus

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