I ordered the south beach diet online, and received my monthly package on 1/16/18. I quickly found that the food was very poor quality and has very little taste, often tasting rubbery and stale. There was no dry ice to keep the frozen food cold – as it states on the package. They would not allow me to cancel my next shipment online; I had to call customer service. The woman I was transferred to was condescending from the start. I was told that I would be charged a cancellation fee of $125.00. Apparently, this was all in the fine print, terms and conditions. This a very well hidden fee and it is unethical. When I go to their facebook visitor posts, there are many complaints. I have contacted South Beach to find out how to return the uneaten food for a refund- But I doubt they will do that. Why charge people $125 to not continue on the diet? I was unaware that there was any charge at all. This is outrageous, unacceptable, and unethical. Do they know their food is terrible? Is that why they do this? Along with this report, I have already: 1. Contacted my credit card company to file a disputed claim report. 2. Contacted the State of Pennsylvania Attorney General’s office. 3. Submitted the idea to The Today Show for a report on a fraudulent company I hope that this company will be investigated. Thank you for being able to file this report.
Fort Washington, Pennsylvania United States
1 888 336 7120
Online Diet Plans