Complaint: I only wish that I would’ve taken the time to read reviews before going there. My wife was rear-ended in a car accident on 12/16/16 and they were dispatched to come to the scene. The guy that came to pick it up seemed nice but after that, everything went downhill. Brian (the owner) will lie straight to your face. My insurance allotted 7-10 business days to complete the repair. A new rear bumper and rear quarter panel needed to be replaced. They ended up keeping the car there for TWO MONTHS. My insurance was only able to cover one month worth of a rental car. So I ended up paying almost $1000 for a rental car. I told Brian about this numerous times and he said he was working with my insurance on it. However, when I would talk to my insurance agent, she said she never heard from him. He refused to help pay for any portion of the rental fee that they had caused. Twice they said the car would be ready and when I went to pick it up, they said something happened and it wasn’t done. Finally, on 2/24/17, which was the third time, they said it would be ready by 5pm. Big surprise, but the car was not ready and I waited in the showroom for two hours. While I waited, I spoke to Brian in length about the rental car fees and he said that I should have mentioned it to him sooner because I could have used a rental car from their used car lot. This was the first time that that option was ever brought up. However I had spoken to him about it over the phone the previous month when the rental car expiration date was approaching. No apology whatsover from him about the delay. He promised that he would work with my insurance to try to eliminate the $967 in rental fees that were owed due to their delays but never heard from him again. I tried calling a few times but never got an answer. Throughout the whole two-month process, I never once received a phone call from them. All communication was initiated by me. Please, do not use this place under any circumstance.
Tags: Auto Repair Service
Address: 5945 Buttermilk Hollow Rd Pittsburgh, Pennsylvania USA