Tom River Transmission Maple Valley Washington

Complaint: I contacted J.R. by email to get pricing for a rebuilt transmission for my truck on 11/27/2017. I received an email with pricing, email also noted that it was subject to availability. I emailed him back to see if indeed they had one available. J.R. emailed back and with yes, they are built to order and usually takes approx 7 days from order till delivery. So I got my funds together and called him. He told me to go to there website to make the payment. I went ahead and made an echeck payment which funded on 11/29/2017. I emailed him to check when I should expect it. Response was “building as we speak””. Being in the automotive repair business myself I knew it sometiimes took a few days to rebuild a transmission. I emailed on 12/04/2017 to check progress

Tags: Auto Repair Service

Address: response was “”almost complete

Website: where I ended up asking for a refund. I asked if he could wire the money to me

Phone: once picked up i would get an email with tracking info. On 12/06/2017 I emailed for an update. Response “” Just got backed up waiting on parts. Hope to ship end of week””. On 12/08/2017 emailed for update. Response “”Backed up waiting on parts””. Emailed few more times for updates still same waiting on parts responses. On 12/18/2017 got response “”Hope to finish today and ship tomorrow””. 12/19/2017 got response “”Waiting on truck pick up””. Last response had my hopes up. 12/21/2017 respons “”Still waiting on truck. They are backed up due to holiday””. I emailed on 12/27/2017

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