My firm was referred to TRU credit card processing under the understanding that we would recieve the guarranteed lowest rate and match or beat any advertised price in the future. The representative was quick to get me to sign up, once i had my questions answered and to my shagrin. even after I declined the check verification services, they signed me up. we never used the service, yet were charged monthly through ACH from our business checking account. This was not the biggest issue by any means. We were paying the agreed upon low rate at first. i would check my monthly statement to verify the fees and then in December of 2013 I noticed a lot of fees and could not explain what they were. i contacted my repr. by email and asked for a breakdown of the fees. it took a while for him to get back with me and it never was resolved. I got busy and forgot about it until the following December, 2014. I called again and inquired about these fees and found out that we are paying for the bonus points the banks are giving to their card holders for using their credit cards. i was livid, to say the least and inquired repeatedy about the removal of all of these fees from their inception, since i never agreed to them in the first place. When calling the toll free number on the monthly statement, I would get a guy named Phil and he constantly asked me what I wanted him to do for me. i would tell him to remove all the interchange fees from the beginning and he would tell me that he would see what he could do, however the banks never remove fees once they have been charged. i told him that was not acceptable and reminded him of my agreement with them of getting the guarranteed lowest rate. He would tell me that he would work on it and get back with me, to which i always had to call him back and he never did anything about removing the interchange fees. He did tell me he would credit back my account on a monthly basis the check verification fees. $35.00 per month. This is a ploy to keep me with them for another couple of years, in my opinion. At no point to date has Phil or Matt F. the President of the Company, addressed the interchange fees even after many calls and emails to both. Phil continues to ask me stupid questions and never addresses the interchage fees. My advice to anyone considering TRU is to run as fast and as far as possible from them. My experience has cost me between $10,000.00 and $15,000.00 to date. I have given Matt F. until the 15th of February to address this issue or I will be hiring an attorney, which is what i would recommend to anyone dealing with them. ItsTRU is the biggest LIE, They are anyting but TRUE. RETAILERS BEWARE.
6965 El Camino Real | Suite 105-700 carlsbad, California USA
Credit Card Processing (ACH) Companies